PRODUCTS PURCHASED ON WWW.XETRAITALIA.IT ARE SOLD DIRECTLY BY OLD ENGLAND S.R.L. OLD ENGLAND S.R.L. IT IS ENROLLED IN THE VENICE REGISTER OF COMPANIES, COD. FISC. AND PART. VAT 02617080276 – R.E.A. VE 229119.
THE REGISTERED OFFICE IS IN VIA GUGLIELMO MARCONI 21 – 30035 MIRANO (VE) ITALY.
FOR ANY CLARIFICATION YOU CAN ALWAYS CONTACT US BY SENDING AN E-MAIL TO: [email protected]
It is currently possible to shop online in all countries.
Yes, registration allows you to complete purchases on our Shop Online and allows you to use different services: for example, check your past orders, receive information about promotions, etc.
If you have forgotten your password you can retrieve it in the Log-in section. You will receive a new password at your email address and you can change this at any time.
If you wish we can contact you by phone and guide you through the ordering process.
Send us a message an email at [email protected] indicating in your message that you need telephone assistance for ordering.
Yes, data is encrypted with an SSL protocol. Visa and Mastercard payments will only accept CES transactions (Safe Electronic Commerce). After verifying that the credit card is accepted by the CES system, the system will contact the issuing bank so that the buyer can make the purchase. Once the bank has confirmed the authenticity of the card, it will be debited. Otherwise the order is canceled. Payments are handled directly by Banca Sella’s secure servers, which, thanks to the use of 128-bit SSL encryption protocols, Verisign Certificates, guarantees the security of online transactions. For this reason, Xetraitalia.it does not know the details of your credit card and is therefore unable to save or store them in any way.
Once you have sent the order, we will send you an email confirming the shipment (once the order has expired from the warehouse) with the tracking code (via a link to the Tnt website). Deliveries are made by Tnt, if the courier finds no one at the specified address will repeat the delivery for two consecutive days leaving a notification of the passage with the instructions for withdrawal. Then Xetraitalia's customer service will contact you by email to arrange for collection.
RETURNS AND CHANGES
Old England S.r.l. always checks the quality of your items before departure and therefore if you have a faulty item or if you have not requested it, you can always contact our customer service directly from the site using the contact form at http: //www.xetraitalia. en / en / contact us by selecting the customer service item and specifying the order number and item code you received. We will respond you providing all the information you need to correct the problem.