All the items bought on www.xetraitalia.it are directly sold by Old England S.r.l. business company. Old England S.rl. is registered in the registry of business of Venice, fiscal code and VAT registration number 02617080276 – R.E.A. VE 229119. The legal head office is located in Via G.Marconi 21 – 30035 Mirano (VE).
For whatever explanation, please contact us to the following e-mail address: [email protected]
DO I NEED TO REGISTER TO PLACE AN ORDER?
Yes, registration allows you to complete purchases on our Shop Online and allows you to use different services: for example, check your past orders, receive information about promotions, etc.
If you have forgotten your password you can retrieve it in the Log-in section. You will receive a new password at your email address and you can change this at any time.
After completing the order, you will also receive a confirmation via email. If you do not receive this email, contact out customer service.
Yes. You can delete any item from your shopping list as long as the order has not been sent.
Yes, if you have not yet made payment, you can change your order by accessing your cart.
No, unfortunately it is not possible to change or add to an order after payment has been made.
If the order has already been forwarded you can apply for cancellation directly from the website in the form contact at http://www.xetraitalia.it/it/contattaci selecting the customer care voice.
If you wish we can contact you by phone and guide you through the ordering process.
Visit our website and send us a message using the Contacts form and indicating in your message that you need telephone assistance for ordering.
For any clarification please dot not hesitate to contact us directly using the contact form at the following link http://www.xetraitalia.it/it/contattaci
You can use the Wish List to save your favorite items.
The availability of the items saved on the Wish Listcan vary: this means that using this function does not guarantee you will be able to purchase the item at a later time.
Payments are possible by credit card (Visa, Mastercard) and PayPal.
Yes, as long as you pick the Company option when inserting personal data.Insert of fiscal information is required.
No, it is not possible to use the Tax Free service as it only applies on items bought in the store and transported directly by the customer.
Yes, data is encrypted with an SSL protocol. Visa and Mastercard payments will only accept CES transactions (Safe Electronic Commerce). After verifying that the credit card is accepted by the CES system, the system will contact the issuing bank so that the buyer can make the purchase. Once the bank has confirmed the authenticity of the card, it will be debited. Otherwise the order is canceled. Payments are handled directly by Banca Sella’s secure servers, which, thanks to the use of 128-bit SSL encryption protocols, Verisign Certificates, guarantees the security of online transactions. For this reason, Xetraitalia.it does not know the details of your credit card and is therefore unable to save or store them in any way.
The selling price and delivery costs are in Euro.
Payment may not be authorized for the following reasons:
You can receive your order directly at your home or at the specified address (office, etc.- never mailbox).
The country of delivery must always coincide with the purchase order.
Your order will be delivered with TNT courier in 2/5 working days depending on the country of destination of the goods. Deliveries in remote areas (example for Italy: Calabria, Sardinia and Sicily) may take up to 7 working days.
If shipment is in Italy, delivery charges will be charged for € 7.00. FREE for orders over € 100.00.
If shipment is directed to Europe, shipping charges, regardless of the order amount and the country of destination, will be charged to you in the amount of € 15.00.
Once you have sent the order, we will send you an email confirming the shipment (once the order has expired from the warehouse) with the tracking code (via a link to the Tnt website). Deliveries are made by Tnt, if the courier finds no one at the specified address will repeat the delivery for two consecutive days leaving a notification of the passage with the instructions for withdrawal. Then Xetraitalia's customer service will contact you by email to arrange for collection.
Old England S.r.l. always checks the quality of your items before departure and therefore if you have a faulty item or if you have not requested it, you can always contact our customer service directly from the site using the contact form at http: //www.xetraitalia. en / en / contact us by selecting the customer service item and specifying the order number and item code you received. We will respond you providing all the information you need to correct the problem.
You have the right to withdraw within 14 days from the day of receipt of the products purchased on ww.xetraitalia.it
The easiest way to return an item is by taking it to any Xetra store in Italy. If you can not go to a Xetra store you can choose to return the item through express courier. The costs of returning the Products will be borne by the customer, including liability in case of loss or damage to the products. The resell request must be made directly from the Site by accessing the profile and filling out and forwarding to XETRA the return form according to the procedure mentioned therein. The garments must be returned in perfect condition and accompanied by the invoice received at the time of delivery.
Old England S.r.l. must receive the goods within thirty (30) days of the date of purchase.
No, we only accept refunds for defective items that are not in accordance with the order or if they use the right of withdrawal within the stated terms.